FAQs
Find quick answers about ordering, delivery, returns and choosing the right Pawmudder product.
Ordering and delivery
Where do you deliver?
We currently deliver throughout the United Kingdom.
How long does delivery take?
Orders are normally processed within 1–2 working days. Delivery usually takes a further 3–6 working days after dispatch.
How do I track my order?
We will email your tracking details after dispatch. You can also use our Track My Order page.
Can I change or cancel an order?
Contact us as quickly as possible at info@pawmudder.com. We cannot guarantee changes after processing has started, but we will always try to help.
Products and sizing
How do I choose the right size?
Use the size guide shown on the relevant product page and measure your dog carefully before ordering. Do not choose solely by breed or weight.
Will colours look exactly the same as the photographs?
Minor colour differences can occur because of lighting and screen settings.
How should I care for my product?
Follow the product-specific care information shown on its product page. If no special care instructions are provided, contact us before washing or treating the item.
Returns and order problems
What is your returns policy?
You may request a return within 30 days of receiving your order, subject to our Returns Policy.
What if my order arrives damaged or incorrect?
Email info@pawmudder.com promptly with your order number and clear photographs of the item and packaging so we can investigate.
What if tracking says delivered but I cannot find the parcel?
Check your safe place, surrounding property and household members first. If it is still missing, contact the carrier and then email us with your order number.
Still need help?
Visit our Contact Us page or email info@pawmudder.com. We normally reply within 48 hours, Monday to Friday, excluding UK public holidays.