Privacy Policy

Pawmudder is the controller of the personal information described in this Privacy Policy.

This policy explains what information we collect, why we use it, who we share it with and the rights available to you.

Information We Collect

Depending on how you interact with Pawmudder, we may collect:

Contact and delivery information

Your name, billing and delivery address, email address and telephone number.

Order and transaction information

Products viewed, placed in your basket or purchased, order history, returns and payment confirmation.

Payment-card details are processed securely by our payment providers and are not stored by us in full.

Account information

Communications

Messages, reviews, support requests and information you provide when contacting us.

Device and usage information

Your IP address, device and browser information, cookie identifiers, pages visited and interactions with our website and advertising.

Marketing preferences

Your choices concerning email marketing, cookies and personalised advertising.

How and Why We Use Your Information

We use personal information only where we have a lawful basis.

These purposes and lawful bases include:

Performing our contract

Processing payments, fulfilling and delivering orders, providing tracking information, handling returns and communicating with you about an order.

Legitimate interests

Preventing fraud, protecting and improving our website, understanding store performance, providing customer support and protecting our legal rights, where those interests are not overridden by your rights.

Consent

Sending marketing where consent is required and placing non-essential advertising or analytics cookies.

You may withdraw your consent at any time.

Legal obligations

Keeping tax and transaction records, responding to lawful requests and complying with consumer, accounting and data-protection laws.

Cookies, Analytics and Advertising

We use essential cookies to operate the basket, checkout, security features and other services you request.

With your permission, we may use analytics and advertising technologies to:

- Understand how our website is used

- Measure store and advertising performance

- Improve the shopping experience

- Show more relevant advertising

- Measure advertising campaigns

This may include services provided by Shopify, Meta and other analytics or marketing platforms we use.

You can change your choices through the cookie controls displayed on our website.

Your browser settings can also delete or block cookies, although blocking essential cookies may prevent parts of the store from working correctly.

Who We Share Information With

We may share information where reasonably necessary with service providers that help us operate Pawmudder, including:

- Payment processors

- Delivery and fulfilment partners

- Customer-support services

- Analytics providers

- Advertising platforms

- Fraud-prevention and security services

- Professional and legal advisers

We may also disclose information where required by law, to protect legal rights or as part of a sale or reorganisation of the business.

These providers process information under their own terms or on our instructions, depending on their role.

We do not sell your personal information for money.

International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where required, we use recognised safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

These purposes may include:

- Fulfilling orders

- Providing customer support

- Maintaining tax and business records

- Preventing fraud

- Resolving disputes

- Meeting legal obligations

Retention periods vary according to the type of information and applicable requirements.

Information is deleted or anonymised when it is no longer reasonably required.

Your Rights

Subject to applicable law, you may have the right to:

- Request access to your personal information

- Ask us to correct inaccurate or incomplete information

- Request deletion or restriction of processing

- Object to processing based on legitimate interests

- Object to direct marketing

- Request certain information in a portable format

- Withdraw consent at any time

- Complain to a data-protection regulator

To exercise your rights, email info@pawmudder.com.

We may need to confirm your identity before completing a request.

You also have the right to complain to the UK Information Commissioner’s Office. Information is available at ico.org.uk/make-a-complaint.

Marketing

You can unsubscribe from marketing emails using the unsubscribe link included in any marketing message or by contacting us.

We may retain a minimal suppression record so we know not to contact you again for marketing.

Security

We use reasonable organisational and technical measures to protect personal information.

However, no internet transmission or storage system is completely secure.

Please do not send passwords or complete payment-card details by email.

Children

Our store is not intended for children to purchase from independently.

We do not knowingly collect personal information from children who are not legally able to provide it.

If you believe a child has provided information improperly, please contact us.

Third-Party Links

Our website may contain links to websites operated by other organisations.

Their privacy practices are governed by their own privacy policies, which you should review before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal obligations.

The current version will be published on this page.

Contact Us

For privacy questions, requests or concerns, email Pawmudder at info@pawmudder.com.