Returns & Refunds

30-day returns

You may request a return within 30 days of receiving your order. This policy is in addition to, and does not replace, your statutory consumer rights.

To start a return, contact us through the Contact Us page with your order number, the item you wish to return and the reason. Include photographs where an item is damaged, faulty or incorrect.

Please wait for return instructions before sending anything back.

Return condition

You may inspect an item as you would in a shop. For a full refund under our 30-day returns policy, the item should be returned in its original condition with tags, accessories and packaging where reasonably possible.

If an item has been handled beyond what is necessary to establish its nature, characteristics and function, we may make a lawful deduction for any reduction in value.

Your right to cancel

For most online purchases, UK customers have a legal right to cancel within 14 days after the day the goods are received, without providing a reason. After telling us that you wish to cancel, you normally have a further 14 days to return the goods.

Return postage

Unless an item is faulty, damaged, misdescribed or incorrect, you are responsible for the cost of returning it. We recommend using a tracked delivery service and keeping proof of postage.

If we made an error or the item is faulty, damaged, misdescribed or incorrect, we will provide appropriate return instructions and cover reasonable return costs.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged, misdescribed or incorrect, contact us as soon as reasonably possible with your order number and photographs where helpful.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

Items that cannot be returned

Cancellation rights do not normally apply to certain goods including personalised or custom-made products, perishable goods, sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed, and gift cards.

These exclusions do not affect your rights where an item is faulty, damaged, misdescribed or not what you ordered.

Exchanges

The quickest way to obtain a different product, size or colour is to return the original item and place a new order after your return has been accepted.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to the original payment method.

Where you exercise a statutory cancellation right, we will refund you within 14 days of receiving the returned goods or receiving evidence that you sent them back, whichever is earlier.

Your bank or card provider may take additional time to display the refund.